This Shipping Policy outlines the terms and conditions that apply to all orders placed on LuniCouture.com, a brand owned and operated by:

FENGHUE INTERNATIONAL PTE. LTD.
112 Robinson Road, #03-01
Robinson 112, Singapore 068902
📧 [email protected]

By placing an order with LuniCouture, you agree to the terms outlined below.

1. General Shipping Information

We are committed to delivering your LuniCouture pieces efficiently and reliably, no matter where you are in the world. This policy outlines how we process and deliver your orders, and what to expect throughout your shipping experience with us.

2. Shipping Destinations

We offer international shipping to most countries worldwide. If your country is not available at checkout, please email us at [email protected], and we’ll do our best to assist with a custom solution.

3. Shipping Costs

  • Free Global Shipping: Enjoy complimentary standard shipping on all international orders above USD $50.
  • Standard Shipping: For orders below USD $50, shipping fees will be calculated based on your location, package weight, and size. Final costs are displayed at checkout before payment.

4. Order Processing Time

  • Confirmation: You’ll receive an order confirmation email once your order is placed.
  • Processing: Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Delays: During peak seasons or special launches, processing may take slightly longer. You’ll be notified in case of any significant delays.

5. Shipping and Delivery Times

  • Standard Delivery: Estimated 7–21 business days depending on destination.
  • Express Delivery: Where available, arrives in 3–7 business days (additional charges apply).
  • Note: Delivery timelines are estimates and not guaranteed. Customs, weather, or carrier delays may affect transit times.

6. Customs & Import Duties

  • Duties & Taxes: Any applicable import fees or taxes are the responsibility of the recipient and are not included in your order total.
  • Regulations: Customs regulations vary. We recommend checking with your local authorities if you’re unsure.
  • Compliance: We comply with all shipping regulations and include accurate documentation for customs clearance.

7. Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this link to follow your parcel’s journey from dispatch to delivery.

8. Delivery Issues

  • Lost or Stolen Packages: LuniCouture is not liable for parcels lost or stolen after delivery confirmation.
  • Delays: If your order is delayed, we’ll coordinate with the courier to resolve it.
  • Undeliverable Packages: If returned due to an incorrect address, we’ll contact you to arrange reshipment. Additional shipping charges may apply.

9. Address Accuracy

Please ensure your shipping address is complete and accurate. LuniCouture is not responsible for delays or delivery errors due to incorrect address details provided at checkout.

10. Shipping Restrictions

  • PO Boxes: We do not deliver to PO boxes. A valid street address is required.
  • Remote Areas: Delivery to remote or rural regions may take longer and could incur additional fees. Contact us for details if unsure.

11. Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
  • Shipping Method: We recommend using a trackable shipping service. We are not liable for lost return packages.
  • Return Address: Our support team will provide the return address upon request at [email protected].

12. Contact Information

Need help with your order or have a shipping-related question? Our support team is always happy to assist.
📧 [email protected]